Job Description

Job Description

Job Description

About Wahlburgers…

We are a working class organization, rooted at a family’s kitchen table where the only star is the food and the music is laughter and stories. We embrace loyalty, gratitude, excellence and community, sharing these values in our restaurants everyday. We like to have fun. We aim to make our guests smile. Our chef-inspired menu offers delicious burgers and so much more. As we grow, our leaders will be the driving force to our continued success. Be a part of a unique and growing company.

Job Summary:

Our Servers know our menus inside and out and must take pride in providing attentive, friendly, and sanitary service. We want every guest to feel like family and create a positive experience to keep them coming back!

Key Responsibilities

• Understands our culture and does whatever it takes to create a positive and memorable guest experience.
• Guiding guests through menus while demonstrating a thorough knowledge of the food, beverages, and ingredients.
• Makes food recommendations to guests and answers all the menu and service-related questions.
• Taking accurate orders and partnering with team members to serve food and beverages that meet or exceed guests' expectations.
• Follows company policy in handling guest allergies/intolerances, ensuring guests receive "safe" meals.
• Properly enters all items served to guests at our Point of Sale (POS)
• Providing friendly and attentive service that makes guests feel well taken care of and builds their intent to return.
• Provides accurate checks to guests, accepts payments, and completes all appropriate transactions.
• Handles guests' complaints by listening to their concerns, always informing a manager, and resolving issues to ensure overall guest satisfaction.
• Thank guests as they leave and invite them to return to the restaurant again.

Hospitality to the Restaurant:

• Inspects restrooms, dining room, and wait area, cleans as needed, and reports any unsafe conditions to maintain safety and sanitation standards.
• Assists in tasks to ensure a clean, sanitized, and safe restaurant.

Hospitality to your Team:

• Arrives to work on time as scheduled, well-groomed in the proper work attire, and ready to work.
• Clocks in and out as scheduled.
• Demonstrates a helpful, positive attitude to guests and team members at all times.
• Completes all assigned tasks and duties assigned by managers/supervisors.
• Follow proper cash-out/check-out procedures before leaving at the end of a shift.
• Assists fellow team members as needed to ensure our guests receive the highest standard of food, beverage, and hospitality.

Requirements & Prior Experience:

• Ability to work in a high-volume, fast-paced work environment.
• Capable of prioritizing tasks effectively.
• Must be TIPs-certified or willing to complete certification upon hire to ensure responsible alcohol service.
• Able to speak to the restaurant's story and mission statement.
• Passion for hospitality, providing exceptional service, and creating memorable dining experiences.
• Fully bilingual (Spanish/English)
• Able to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays and days off.

Equal Opportunity Employer

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