Customer Success Representative Job at Coton Colors, Nashville, TN

cThSNllkWWRxZlF4UjBIRUZ3TURUQndVUWc9PQ==
  • Coton Colors
  • Nashville, TN

Job Description

Coton Colors Company is currently seeking a Customer Success Representative for our Corporate Office & Design Center, located in Nashville, TN

JOB OVERVIEW:

Responsible for managing the relationships with our customers. This includes general administrative work, proactive customer touch points, new customer onboarding, customer service and coordination with multiple functions. Collaborates with Sales Representatives to provide an excellent customer experience and facilitate the growth and development of customer relationships.

DUTIES AND RESPONSIBILITIES (but are not limited to):

  • Serve as the main point of contact for your assigned accounts in coordination with the Sales Representative
  • Provides customer communication via all channels – In person, phone, email, fax and company systems and websites
  • Executes Account Management for multiple accounts, including
    • Customer Onboarding/Deboarding
    • Customer Training
    • Data Management and Reporting
    • Customer Analysis
  • Delivers excellent customer service and development to include:
    • Order information, placement and inquiries
    • Customer communication regarding sales initiatives, promotions, and campaigns.
    • Product information
    • Shipping information and coordination
  • Performs customer and company data management
  • Performs customer reporting
  • Assists Sales Representatives with:
    • Appointment setting
    • Corporate travel
    • Corporate events
    • Sales
  • Participates in companywide events:
    • Trade shows, Conventions, Sales events
  • College degree
  • 1-2 years of experience in customer service and/or sales field, retail a plus
  • COMPETENCIES:

  • Eager to learn and grow
  • Quick learner and ability to retain information
  • Hardworking with an internal drive to meet and exceed goals
  • Nimble, while remaining calm and using good judgement
  • Attention to detail and accuracy
  • Strong creative thinking in an effort to recognize and solve a problem
  • Ability to work closely with a team
  • Excellent verbal and written communication
  • Excellent Customer Service skills
  • Ability to work under pressure

At Coton Colors we celebrate every day.  Even work days.  Be part of the Coton Colors crew, and you'll know what we're talking about. 

The founding principles of Coton Colors can be found resonating through our products, service and experience.

Creative | "Can Do" Attitude | Discerning | Quick, Hardworking & Nimble | Intelligent | Giving |

Hospitable | Shoot the Moon Mentality | Respectful | Trustworthy | Proud | Happy

Coton Colors also provides these amazing benefits and perks:

  • Competitive Compensation
  • Comprehensive Medical Insurance
  • 401(k) with an ambitious Company Match
  • Generous Paid Time Off (PTO)
  • Ten (10) Company Paid Holidays, including your Birthday!
  • Medical/Maternity Leave
  • Crew Discount Program

Visit our  Coton Colors Careers Page to learn more.

Job Tags

Holiday work, Full time, Gangs, Afternoon shift,

Similar Jobs

Salt City Trucking

CDL A Local Driver Job at Salt City Trucking

 ...LIMITED TIME! Now offering a Local CDL A driveropportunity with $1,000 Sign On Bonus for our Walmart account! Get HOME DAILY if you live within 60 miles of Gordonsville, VA. 5 days on and 2 days off! You will be responsible for delivering a mixture of dry and refrigerated... 

SOUTHEAST ASIA MARKET, LLC

Cargo Van Delivery Driver (CDL Not Required) - Brooklyn, NY Job at SOUTHEAST ASIA MARKET, LLC

 ...corporate cafeterias and catering services in New York, New Jersey, and Connecticut. We are seeking an experienced cargo van driver in making deliveries in Manhattan, NY. Applicant must be available to work six (6) days a week between the hours of 5:00 AM - 7:00 PM.... 

Northwestern Memorial Healthcare

Continuous Visual Monitoring Technician - Delnor Centralized Monitoring Full Time Nights Job at Northwestern Memorial Healthcare

 ...schedule for this position will be five 8hour shifts per week 11p 7:30a with every other weekend required. The Continuous Visual Monitoring Technician reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance... 

Uline

Junior Graphic Designer WI Job at Uline

 ...Implement design changes as indicated by project leads and art directors. Collaborate with the design team on new print material...  .... ~ Paid holidays and generous paid time off. ~ Tuition Assistance Program that covers professional continuing education. Employee... 

Vista Staffing

Locum Tenens Physician Assistant - Emergency Medicine - $100-115 per hour Job at Vista Staffing

 ...Vista Staffing is seeking a Physician Assistant Emergency Medicine for a locum tenens job in Lima, Ohio. Job Description & Requirements ~ Specialty: Emergency Medicine ~ Discipline: Physician Assistant ~ Duration: 13 weeks ~24 hours per week ~ Shift: 8...