Job Description

Call Center Agent

Department: Core Call Inc

Employment Type: Full Time

Location: Myrtle Beach, SC

Compensation: $17.50 - $25.00 / hour

Description

Job Title: Call Center Agent

Location: Myrtle Beach, SC
Job Type: Full-time

Job Summary:
We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. As a Call Center Agent, you will play a crucial role in providing exceptional customer service and support to our clients. You will be the first point of contact for our customers, addressing their inquiries, resolving issues, and ensuring a positive experience with our brand.

Key Responsibilities

Provide prompt and professional responses to customer inquiries through phone, email, and chat channels.
Resolve customer issues by identifying problems, researching solutions, and implementing corrective actions.
Maintain a thorough understanding of the company's products and services to effectively assist customers.
Document all customer interactions in the company's database accurately and efficiently.
Follow up with customers to ensure their issues were resolved satisfactorily and provide additional assistance as needed.
Collaborate with other team members and departments to improve overall service delivery and customer experience.

Skills, Knowledge and Expertise

High school diploma or equivalent; additional education or certification in customer service is a plus.
Proven experience in a customer service role, preferably in a call center environment.
Excellent verbal and written communication skills with a friendly and professional tone.
Strong problem-solving skills and the ability to think quickly on your feet.
Proficient in using computer systems and customer relationship management (CRM) software.
Ability to work efficiently under pressure and manage multiple tasks simultaneously.

Benefits

Growth opportunities within the company.
Comprehensive training and onboarding.
Paid time off and holidays.
A positive and supportive work environment.

Hustle Notice Biz

Job Tags

Holiday work, Full time,

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Call Center Agent Job at Hustle Notice Biz, North Myrtle Beach, SC

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